FAQ — CDEK

CDEK collection and distribution points
FAQ
Contacts
Track your shipment
Calculate shipping

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CDEK collection and distribution points
FAQ
Contacts
Track your shipment
Calculate shipping

For individuals
For Business
Online stores
Franchise
Tariffs
Promotions
Conclude an agreement

Useful options

User's personal account
Conclude an agreement
Calculate shipping
FAQ
Integrations
Legal information

For individuals
For Business
Online stores
Franchise
Tariffs
Promotions
Conclude an agreement

Services

CDEK Forward

Track your shipment

Package

Tariffs

Tariffs

Useful options

User’s personal account
Conclude an agreement
Calculate shipping
FAQ
Integrations
Legal information

Services

Legal information
Fulfilment

Package

Personal account for business

Tariffs

Tariffs

Useful options

User’s personal account
Conclude an agreement
Calculate shipping
FAQ
Integrations
Legal information

Services

Integration
SDEK ready-made modules

Legal information

Fulfilment

Tariffs

Tariffs for business

Useful options

User’s personal account
Conclude an agreement
Calculate shipping
FAQ
Integrations
Legal information

Главная › FAQ

FAQ

FAQ

How can I track a parcel?
How do I contact the courier?
How do I calculate the shipping cost?
How do I make changes to the order?
What are the terms of free parcel storage?
How to pack the cargo?
How do I issue an invoice?
Can another person receive the package?
How to distinguish scammers?

Problems with the order

Why might the delivery be delayed?
Is it possible to speed up the delivery?
The parcel has been delivered to another locality: what should I do?
The order doesn’t move for a long time: why?

Tracking

How do I find out the tracking number?
Where is my package now?
How can I track a parcel by its track number?
How can I track a parcel by phone number?
How can I track the delivery of international orders?
Is it possible to receive the parcel earlier than the scheduled date?

Pick-up points

How do I find the nearest pick-up point?
How do I find out the opening hours of the pick-up point?
Which pick-up point should I choose in a major city?
Is it possible to send on the day the parcel is processed?

Documents

What documents are needed when receiving a parcel?
Where can I find out the terms of courier services?
Rules for sending parcels.

Insurance

Which cargoes are insured and how?
At what rate are the cargoes insured?

About company

© "CDEK-AZ MMC". All rights reserved., 2019-2025
INN (VÖEN) - 1405639901

Agreements

Personal Data Collection Policy
User Agreement

Information

Legal information
Export and Sanctions Control Policy
Regulations for the provision of courier services

For individuals
For Business
Online stores
Franchise
Tariffs
Promotions
Conclude an agreement

+994 12 210 80 79

Opening hours: Mon-Fri, 10:00-19:00

Соглашения

Personal Data Collection Policy
User Agreement

Official website of CDEK: cdek.ru

CDEK International Websites

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Azerbaijan International website

Courier company SDEK