FAQ
Problems with the order
Tracking
Pick-up points
Documents
How can I track the delivery of international orders?
International delivery via SDEC is carried out in two ways:
1. To the CIS countries (Belarus, Russia, Kazakhstan)
- The SDEC invoice is being issued;
- You can track the movement of the parcel on the SDEC website, in in the mobile application or in the client’s Personal Account.
2. To other countries (Europe, America, etc.) — through partners:
- The client transfers the shipment to the SDEC;
- The employee draws up the SDEC invoice;
- The invoice number is recorded in the system and transmitted to the client for tracking.
Thus, all stages of delivery can be controlled through the SDEC services.