CDEK
  • CDEK collection and distribution points
  • FAQ
  • Contacts
  • Track your shipment
  • Calculate shipping
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  • CDEK collection and distribution points
  • FAQ
  • Contacts
  • Track your shipment
  • Calculate shipping
  • For individuals
  • For Business
  • Online stores
  • Franchise
  • Tariffs
  • Promotions
  • Conclude an agreement

Useful options

  • User's personal account
  • Conclude an agreement
  • Calculate shipping
  • FAQ
  • Integrations
  • Legal information
  • For individuals
  • For Business
  • Online stores
  • Franchise
  • Tariffs
  • Promotions
  • Conclude an agreement

Services

  • CDEK Forward
  • Track your shipment
  • Package

Tariffs

  • Tariffs

Useful options

  • User’s personal account
  • Conclude an agreement
  • Calculate shipping
  • FAQ
  • Integrations
  • Legal information

Services

  • Legal information
  • Fulfilment
  • Package
  • Personal account for business

Tariffs

  • Tariffs

Useful options

  • User’s personal account
  • Conclude an agreement
  • Calculate shipping
  • FAQ
  • Integrations
  • Legal information

Services

  • Integration
  • SDEK ready-made modules
  • Legal information
  • Fulfilment

Tariffs

  • Tariffs for business

Useful options

  • User’s personal account
  • Conclude an agreement
  • Calculate shipping
  • FAQ
  • Integrations
  • Legal information
FAQ

FAQ

  • Can another person receive the package?
  • How can I track a parcel?
  • How do I calculate the shipping cost?
  • How do I contact the courier?
  • How do I issue an invoice?
  • How do I make changes to the order?
  • How to distinguish scammers?
  • How to pack the cargo?
  • What are the terms of free parcel storage?
Problems with the order

Problems with the order

  • Is it possible to speed up the delivery?
  • The order doesn’t move for a long time: why?
  • The parcel has been delivered to another locality: what should I do?
  • Why might the delivery be delayed?
Tracking

Tracking

  • How can I track a parcel by its track number?
  • How can I track a parcel by phone number?
  • How can I track the delivery of international orders?
  • How do I find out the tracking number?
  • Is it possible to receive the parcel earlier than the scheduled date?
  • Where is my package now?
Pick-up points

Pick-up points

  • How do I find out the opening hours of the pick-up point?
  • How do I find the nearest pick-up point?
  • Is it possible to send on the day the parcel is processed?
  • Which pick-up point should I choose in a major city?
Documents

Documents

  • Rules for sending parcels.
  • What documents are needed when receiving a parcel?
  • Where can I find out the terms of courier services?
Insurance

Insurance

  • At what rate are the cargoes insured?
  • Which cargoes are insured and how?
Главная › FAQ

How do I make changes to the order?

To make changes to an order, the customer can use his Personal Account, contact any order pick-up point or contact customer support.

About company

© "CDEK-AZ MMC". All rights reserved., 2019-2025
INN (VÖEN) - 1405639901

Agreements

  • Personal Data Collection Policy
  • User Agreement

Information

  • Legal information
  • Export and Sanctions Control Policy
  • Regulations for the provision of courier services
  • For individuals
  • For Business
  • Online stores
  • Franchise
  • Tariffs
  • Promotions
  • Conclude an agreement
+994 12 210 80 79

Opening hours: Mon-Fri, 10:00-19:00

Соглашения

  • Personal Data Collection Policy
  • User Agreement

Official website of CDEK: cdek.ru

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