FAQ
Problems with the order
Tracking
Pick-up points
Documents
Can another person receive the package?
Yes, another person can receive the parcel if the following is provided:
- Tracking number or mobile phone number indicated on the invoice;
- Your identity document, as well as the recipient’s passport data (preferably in the form of a photo);
- Signature on the invoice confirming receipt.
Please note: in the event of an insured event (damage, loss, theft, embezzlement, re-shipment or substitution of cargo), the customer must document the compliance of the contents of the parcel with the stated value.