CDEK
  • CDEK collection and distribution points
  • FAQ
  • Contacts
  • Track your shipment
  • Calculate shipping
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  • CDEK collection and distribution points
  • FAQ
  • Contacts
  • Track your shipment
  • Calculate shipping
  • For individuals
  • For Business
  • Online stores
  • Franchise
  • Tariffs
  • Promotions
  • Conclude an agreement

Useful options

  • User's personal account
  • Conclude an agreement
  • Calculate shipping
  • FAQ
  • Integrations
  • Legal information
  • For individuals
  • For Business
  • Online stores
  • Franchise
  • Tariffs
  • Promotions
  • Conclude an agreement

Services

  • CDEK Forward
  • Track your shipment
  • Package

Tariffs

  • Tariffs

Useful options

  • User’s personal account
  • Conclude an agreement
  • Calculate shipping
  • FAQ
  • Integrations
  • Legal information

Services

  • Legal information
  • Fulfilment
  • Package
  • Personal account for business

Tariffs

  • Tariffs

Useful options

  • User’s personal account
  • Conclude an agreement
  • Calculate shipping
  • FAQ
  • Integrations
  • Legal information

Services

  • Integration
  • SDEK ready-made modules
  • Legal information
  • Fulfilment

Tariffs

  • Tariffs for business

Useful options

  • User’s personal account
  • Conclude an agreement
  • Calculate shipping
  • FAQ
  • Integrations
  • Legal information
FAQ

FAQ

  • Can another person receive the package?
  • How can I track a parcel?
  • How do I calculate the shipping cost?
  • How do I contact the courier?
  • How do I issue an invoice?
  • How do I make changes to the order?
  • How to distinguish scammers?
  • How to pack the cargo?
  • What are the terms of free parcel storage?
Problems with the order

Problems with the order

  • Is it possible to speed up the delivery?
  • The order doesn’t move for a long time: why?
  • The parcel has been delivered to another locality: what should I do?
  • Why might the delivery be delayed?
Tracking

Tracking

  • How can I track a parcel by its track number?
  • How can I track a parcel by phone number?
  • How can I track the delivery of international orders?
  • How do I find out the tracking number?
  • Is it possible to receive the parcel earlier than the scheduled date?
  • Where is my package now?
Pick-up points

Pick-up points

  • How do I find out the opening hours of the pick-up point?
  • How do I find the nearest pick-up point?
  • Is it possible to send on the day the parcel is processed?
  • Which pick-up point should I choose in a major city?
Documents

Documents

  • Rules for sending parcels.
  • What documents are needed when receiving a parcel?
  • Where can I find out the terms of courier services?
Insurance

Insurance

  • At what rate are the cargoes insured?
  • Which cargoes are insured and how?
Главная › FAQ

Why might the delivery be delayed?

Only because of unforeseen circumstances that we cannot influence. For example, due to changes in customs clearance rules, flight cancellations, transport breakdowns, and courier illnesses.

About company

© "CDEK-AZ MMC". All rights reserved., 2019-2025
INN (VÖEN) - 1405639901

Agreements

  • Personal Data Collection Policy
  • User Agreement

Information

  • Legal information
  • Export and Sanctions Control Policy
  • Regulations for the provision of courier services
  • For individuals
  • For Business
  • Online stores
  • Franchise
  • Tariffs
  • Promotions
  • Conclude an agreement
+994 12 210 80 79

Opening hours: Mon-Fri, 10:00-19:00

Соглашения

  • Personal Data Collection Policy
  • User Agreement

Official website of CDEK: cdek.ru

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