FAQ
Problems with the order
Tracking
Pick-up points
Documents
The parcel has been delivered to another locality: what should I do?
You are probably tracking the parcel using an incorrect tracking number. Log in to your Personal Account at on the website or in mobile app and you will see current orders linked to your phone number.
If in this case it turns out that the parcel arrived in the wrong city or village, contact the sender with a request to change the delivery address to the correct one.