Upon receipt of the parcel/document, the recipient must provide:

• The tracking number or mobile phone number indicated on the waybill;
• An identity document (including a passport, driver’s license);
• A signature on the waybill to confirm receipt.

The parcel may be received by another person provided the following documents are provided:

• The tracking number or mobile phone number indicated on the waybill;
• The recipient’s identity document, as well as the recipient’s passport information (a photo is acceptable);
• A signature on the waybill to confirm receipt.

Please note: In the event of an insured event (damage, loss, theft, pilferage, mis-sorting, or substitution of cargo), the client must provide documentary evidence of compliance contents of a parcel of declared value.